Refund Policy

01Free membership

Creating a profile, browsing matches, sending requests and chatting with accepted matches is free. Nothing is charged unless you choose a paid plan.

02Paid plans

A paid plan is a digital service: its benefits start as soon as it is activated on your account. For that reason a plan is generally not refundable once it has been activated, and unused days are not refunded if you stop using the service, hide your profile or delete your account.

The benefits, duration and price of each plan are shown on the Membership page before you request it. Prices are shown in Indian rupees.

03When we refund in full

• You were charged but the plan was not activated on your account.
• You were charged more than once for the same plan.
• A fault on our side stopped the paid features from working and we could not fix it within a reasonable time.

04When a refund is not given

• The account was suspended or removed for breaking our Terms & Conditions (for example a fake profile, asking members for money, or harassment).
• You changed your mind after the plan was activated, or did not find a match during the plan.

05How to ask for a refund

Write to openshadiofficial@gmail.com within 7 days of the payment with your registered mobile number, the plan, the date and the payment reference. We reply within 2 working days. An approved refund is sent back to the original payment method; banks and payment providers usually take 5–7 working days to show it.